In case of damage or defects at the reception, contact Heyttu Shop immediately via e-mail [email protected] At Heyttu Shop, you always have a 24-month warranty on your purchases from the time you have the item in hand. All complaints are handled in accordance with current legislation. The right of complaint lapses if you are to blame for the defect. It can e.g. be if you have used the item incorrectly or an unauthorized repair has been made.

For complaints from all business customers, the following conditions apply: If in connection with a complaint you receive a replacement item and must send the original item back to us, we must have the original item in hand within 14 days, otherwise you will be charged full price for both items and your right to exchange lapses.

The following conditions apply to complaints from business customers abroad (including Greenland and the Faroe Islands):
As a customer, you only bear shipping costs back and forth between you and Heyttu Shop.