Shipments

Besides goods in stock, most of our goods are ordered from China. Usually, it takes 30-35 days for train and road  delivery from China to Denmark. Special order can also be transported by flight after agreement via email, which takes 5 to 10 days. 

After arrival, packages are generally dispatched within 2 days after receipt of payment and are shipped via Postnord or DHL with tracking and drop-off without signature. Boxes are amply sized and your items are well-protected.

Extra-size goods like SMOKE PURIFY MACHINE should be picked up by yourself or extra shipping fee should be paid after agreement. 

The order of herbs is shipped by our partner Zieten Apoteke directly from Berlin. Normally, it takes 5 to 10 days to arrive to Denmark. 

You can also come to our shop to take your packages by yourself. We could also meet in another place and delivery the package by agreement. 

Delivery prices only apply to national shipments to bridged islands and do not apply to Greenland and the Faroe Islands.

If the delivery address is outside Denmark, the shipping fee will be calculated and informed to the customer before we send the order.

Returns

If you are not  satisfied with an item, you can return it within 14 days of receipt. Please contact us by email (post@heyttu.com) if you want to send products back. If the item is defective, please inform us as soon as possible, and no later than within 10 work days after you have received the item. You can find further information about returning goods in our terms and conditions.